Shipping policy
Sri SJM Divine Crafte ships to all states and union territories across India. We currently do not ship internationally. If you are unsure whether we deliver to your location, please WhatsApp us before placing your order.
All orders are carefully packed and quality-checked before dispatch. Here is how our processing works:
| Product Type | Processing / Dispatch Time |
|---|---|
| Rangoli Colour Powders | 2–3 business days after order confirmation |
| Henna & Mehandi Products | 2–3 business days after order confirmation |
| Artificial Flowers | 2–3 business days after order confirmation |
| Readymade Rangoli Patches (standard) | 2–3 business days after order confirmation |
| Custom-made Readymade Rangoli | 6–7 business days after order confirmation |
Orders placed on Sundays or public holidays will be processed from the next business day.
Once dispatched, estimated delivery times are:
| Delivery Location | Estimated Delivery |
|---|---|
| Tamil Nadu (local) | 2–4 business days after dispatch |
| South India | 3–5 business days after dispatch |
| Rest of India | 5–8 business days after dispatch |
| Remote / Rural areas | 7–10 business days after dispatch |
Shipping charges are calculated at checkout based on your delivery location and order weight. The exact shipping cost will be shown before you complete your payment — there are no hidden charges.
Once your order is dispatched, you will receive a tracking number via WhatsApp or email. You can use this to track your parcel on the courier partner's website. If you do not receive tracking details within 3 business days of placing your order, please contact us.
During major Indian festivals such as Diwali, Pongal, Navratri, and Ugadi, order volumes are high and courier services may experience delays. We recommend ordering at least 10–14 days in advance during festival seasons to ensure timely delivery.
If your parcel arrives damaged or does not arrive within the estimated timeframe, please contact us immediately:
- WhatsApp us at +91 94879 98569 with your order number
- Email us at customercare@divinecrafte.in
- For damaged deliveries, please refer to our Refund & Return Policy
We will coordinate with the courier partner on your behalf to resolve the issue as quickly as possible.
- Please ensure your delivery address and phone number are correct at checkout. We are not responsible for delays caused by incorrect address details.
- For bulk or wholesale orders, please WhatsApp us before placing your order to confirm availability and dispatch timeline.
- We do not currently offer same-day or express delivery.
- Orders cannot be cancelled after dispatch. Please contact us immediately if you need to cancel before dispatch.